1. Contract Information


  1. Object of the contract


  1. Customer Responsibilities


  1. Contract agreement


  1. Price payment terms and methods


  1. Shipping and delivery

the purchaser of the voucher and/or gift card is required, within the time of validity of the voucher or gift card in question, to contact Harbour Club Milano SpA by e-mail or telephone (using the contact details indicated on this page) highlighting the problem. Aspria shall work to solve the problem.


  1. Withdrawal and refund
    • According to Art. 52 of the Consumer Code, the Consumer can withdraw from the contract within 14 days, starting from the date of stipulation (in case of voucher or gift card) or delivery (in case of purchase of goods).
    • Withdrawal right may be exercised by sending a registered mail with return receipt to the Company invoicing address or to the PEC address . For this purpose it is possible, but not mandatory, to use the attached withdrawal form. The burden of proof regarding the exercise of the right of withdrawal rests on the Consumer. It is understood that the right of withdrawal cannot be exercised after having used the Treatments/Services, even if the 14 (fourteen) day period provided for by law is not expired. Moreover, the parties expressly acknowledge that the will of the Consumer to withdraw must be unequivocally clear in the withdrawal communication. Partial withdrawal from the chosen Treatment and/or Service is not allowed.
    • The Consumer shall return the Products, for which he or she intends to excercise the right of withdrawal, following the instructions and using the address that Aspria shall communicate to him or her.
    • If the Consumer has correctly exercised his/her right of withdrawal, the Company shall refund the cost of the Treatment and/or Product and/or Service within and no later than 30 (thirty) days from the receipt of the withdrawal notice in case of vouchers or gift cards, or 30 (thirty) days from the receipt of the returned products, if they are intact and in perfect condition.
    • The goods must be returned intact and in their original packaging, they must not have been tampered with, opened or used.
    • The right of withdrawal cannot be exercised if one of the following contracts is concluded:
      • contracts relating to the delivery of sealed goods that cannot be returned for hygienic or health protection reasons, if the seal has been removed after delivery;
      • contracts relating to the delivery of goods if, given their nature, these goods have been inseparably mixed with other products after delivery.


  1. Use of vouchers/gift cards - Period of validity of the services
    • In order to benefit from the Services and/or Treatments of a voucher or gift card, the Costumer has to show these documents to the reception of the chosen club when using the services contained in the voucher or gift card.
    • The Service shall be provided only on presentation of the voucher and according to availability. Therefore, it is necessary to book the Services/Treatments by contacting the numbers indicated in the documents and then follow the provided terms of use/cancellation/modification of the reservations.
    • Unless otherwise expressly stated or written on the virtual or physical vouchers, they are valid until 12 months from the date of issue, except for possible extensions of the validity period; after this period the right to use the services shall definitely be lost. No refund is due for unused services. If the voucher includes more than one service, all of them must be used on the same day.
    • If the voucher is lost, stolen, damaged, unused or expired, the Consumer shall not be entitled to any refund.


  1. Force Majeure
    • The Company shall not be liable for delays or errors in fulfilling or performing any term of the Agreement occurring by reason of circumstances beyond its control, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, pandemics and other similar events.
    • Aspria shall not be liable to any party for damages, costs and losses suffered as a consequence of failure to fulfill any term of this Agreement, should any event of Force Majeure as defined above occur. In this event the Customer shall only be entitled to a refund of the paid price.


  1. Responsibility
    • The Company shall not be liable for any problems, risks or damages incurred by the Customer as a result of the Treatment/Product/Service.


  1. Information and complaints - Warranty of Conformity
    • For any further explanation or complaint Aspria may be contacted at the addresses and contact details indicated in Art. 1.1 of these General Conditions.
    • The goods sold on the website are covered by a guarantee of conformity in compliance with the provisions of Art. 128 et seq. of the Consumer Code (Legislative Decree 206/2005).


  1. Privacy and Data protection


  1. Applicable Law and Jurisdiction
    • The Italian Law applies to the website
    • Any dispute arising from the application, execution, interpretation and breach of purchase contracts concluded online on the website is governed by Italian law.
    • Any dispute between the parties arising from this contract shall fall within the jurisdiction of the Court of the city where the Costumer lives, if it is located in the Italian territory; for all other Customers it is agreed that any dispute shall fall within the exclusive jurisdiction of the Court of Milan (Milan).


Company, fiscal and contact details

Company name: Harbour Club Milano S.p.A

Place of business: Milan, via Cascina Bellaria n. 19

Registered office: Milan, via Cascina Bellaria n. 19

VAT number: 11622810155

Tax code: 00605370147

Telephone and fax: +39 02 4528600 - +39 0240910888


Certified E-mail (PEC):

Person responsible for data processing: Thomas Sander